Press Ganey Honors NKCH and MH's NICU With the Guardian of Excellence Award
February 1, 2023Categories: PRESS RELEASE
Tags: Featured
North Kansas City Hospital and Meritas Health’s Neonatal Intensive Care Unit (NICU) is a recipient of the 2022 Press Ganey Human Experience Guardian of Excellence Award. This honor ranks NKCH and MH in the top 5% of hospital systems in the nation for providing a quality patient care experience.
Press Ganey provides healthcare technology solutions to over 41,000 healthcare facilities. Its survey platform offers tools for employee engagement, patient experience, marketing and analytics. From July 2020 through March 2022, NICU families rated the system highly for the level of care and likelihood to recommend it to others.
“Our NICU team cares for our smallest, most vulnerable patients,” said Kerri Jenkins, senior vice president and chief operating officer for NKCH and MH. “Every day, they help newborns who need specialized intensive care. We are so proud to see them honored among the very best in the nation.”
NKCH has the only Level III NICU in the Northland. Through a partnership with Children’s Mercy Kansas City, neonatologists and neonatal nurse practitioners care for babies born as early as 28 weeks.
“The patient families we serve have spoken, and we are humbled,” said Catherine Bonderer, senior director of NKCH’s Maternal Child Health Department. “Our team takes great pride in caring for all infants. Those born premature or with complications have a special place in our hearts. Their strength inspires us all.”
About North Kansas City Hospital and Meritas Health
For more than 65 years, North Kansas City Hospital has been the Northland's preferred healthcare provider. Our mission is to provide hope and healing to every life we touch.
NKCH is an acute care facility with 451 licensed beds and 550 physicians representing 49 medical specialties. From our award-winning cardiovascular and orthopedic programs to our cancer, emergency, neuroscience, spine, women’s and other services, we provide a lifetime of care.
Through our Meritas Health subsidiary, NKCH offers the largest network of physician practices in the Northland, with more than 280 primary and specialty care doctors and advanced practice providers in 35 convenient locations, including an express care clinic in the 64th Street Hy-Vee store.
Our accreditations demonstrate our commitment to providing quality healthcare, including:
- American Nurses Credentialing Center Magnet®designation
- Centers for Medicare & Medicaid Services four-star rating
- The Joint Commission Gold Seal of Approval® and certification for Comprehensive Cardiac Center, Advanced Total Hip and Total Knee Replacement, and Primary Stroke Center
Our oncology partnership with The University of Kansas Cancer Center provides patients with access to clinical trials and state-of-the-art radiation therapy.
Our mission, vision and values reflect a strong commitment to the health and well-being of our employees, the Northland community and beyond. U.S. News & World Report ranked NKCH High Performing in nine procedures and conditions and named NKCH a Best Regional Hospital. Forbes honored NKCH as one of America’s Best Midsize Employers, ranking NKCH the top midsize hospital and health system in the Kansas City area and No. 148 midsize company in the nation.
Each year NKCH serves more than 24,000 people through its dynamic Community Health & Wellness programs.