MH Providers Remain Among Nation’s Elite for Consumer Satisfaction

For the third consecutive year, Meritas Health, the subsidiary network of North Kansas City Hospital, was recognized with the 800 Award by online review and customer sentiment monitoring company Reputation. The annual award highlights providers who go above and beyond to deliver quality patient care and respond to consumer feedback.

In 2025, Reputation introduced the 900 Award in recognition of providers or locations with a score of 900 or higher on their customer satisfaction rating. Ian Rosbrugh, MD, with Meritas Health Urogynecology, is MH’s first 900 Award winner and one of 2,446 providers in the United States and 232 in Europe to receive the award. Only .8% of all Reputation providers or locations globally have a score of 900 or more. This means Dr. Rosbrugh has a higher Reputation score than 99.2% of all providers or locations.

“We take pride in the fact that 80% of our Meritas Health network providers are recognized for achieving a Reputation score of at least 800 for delivering superior consumer satisfaction,” said Rick Green, senior vice president of MH. “The positive reviews from their patients truly reflect their dedication. Our core values of compassion, respect, quality and accountability shine through in the exceptional care they provide every day.”

This also marks the third year for an increase in the number of MH providers reaching or exceeding the 800 benchmark. In 2024, 161 providers received an 800 Award, exceeding the previous year’s mark of 139 providers. In 2022, the first year the health system partnered with Reputation, only 34 providers scored 800 or more.

A reputation score works much like a credit score. It aggregates online sentiment in several categories across different channels of feedback. The full list of 800 and 900 Award winners was announced February 4 and may be found online at reputation.com/800-award-winners.

Overall, the health system boasts an average online rating of 4.8 stars and 9,813 reviews submitted. Of these reviews, 95% are positive. All health system locations have at least a 4.0-star rating, which illustrates the high volume of positive patient interactions.

About North Kansas City Hospital and Meritas Health

For more than 65 years, North Kansas City Hospital has been the Northland’s preferred healthcare provider. Our mission is to provide hope and healing to every life we touch.

NKCH is an acute care facility with 451 licensed beds and more than 600 physicians representing 49 medical specialties. From our award-winning cardiovascular and orthopedic programs to our cancer, emergency, neuroscience, spine, women’s and other services, we provide a lifetime of care.

Through our Meritas Health subsidiary, NKCH offers the largest network of provider practices in the Northland, with more than 280 primary and specialty care doctors and advanced practice providers in over 35 convenient locations, including an express care clinic in the 64th Street Hy-Vee store.

Our accreditations demonstrate our commitment to providing quality healthcare, including:

• American Nurses Credentialing Center Magnet® designation

• Centers for Medicare & Medicaid Services four-star rating

• The Joint Commission Gold Seal of Approval® and certification for Comprehensive Cardiac Center, Advanced Total Hip and Total Knee Replacement, Primary Stroke Center and Wound Care Management Certification

• The Joint Commission’s Gold Seal of Approval® for Advanced Certification in Perinatal Care

Our mission, vision and values reflect a strong commitment to the health and well-being of our employees, the Northland community and beyond. U.S. News & World Report ranked NKCH High Performing in seven adult procedures and conditions, as well as Maternity Care, and named NKCH a Best Regional Hospital. Forbes honored NKCH as one of America’s Best Employers in 2024, ranking NKCH and MH a top 20 employer in Missouri, and among the Best Employers for Women in the nation.

Each year NKCH serves more than 12,000 people through its dynamic Community Health & Wellness programs.